Technical Support Request/Bug Report
Date of report*:
Enter your full name*:
Enter your E-mail address*:
Enter your position/title:
Enter your Company name:
Software is licensed to:
Serial number:
(this is a six digit number that you can find on the license screen when your software loads up; if are requesting support for a version that is before 5.0, enter 999999 here)
Phone with area code:
Mailing address:
(address information not needed for tech support/S&S customers)
City:
State:
Zip:
Country if not USA:
Tech Support Status:
Tech Support Contract (ADV or TAS)
Subscription & Support (ADV)
Per Incident
Bug Report
Other/None
Product:
Advanced Accounting 5.1 (ADV)
Tas 5.1 - modifying Adv 5.1
Tas 5.1 - modifying DBA
Tas 5.1 - other
Advanced Accounting 6
Tas 6 - general (not ADV related)
Tas 6 - modifying Adv 6
Addsum ShipDoc
Other - Specify
Description of problem:
Technical support contract and subscription & support inquiries receive the highest level of priority. Per incident requires that prior arrangements have been made. If an item is classified as a bug report which cannot be duplicated at our end or which for whatever reason we do not believe is a bug, we will notify you and a decision can at that point be made as to how to proceed. A tech support status of "Other" may lead to an indication that tech support arrangements will need to be made depending on whether the problem is within the 30 day period from purchase of a product, for example.